Support Center
Frequently Asked Questions
Everything you need to know about UIXTRA products, licensing, and support. Can't find the answer? Email us at informatico.q@gmail.com.
Licensing & Usage
Can I use your products for client work?
Yes, absolutely. If you purchase the Standard License, you can use the product for one personal or client project. If you are an agency or need to create multiple projects, the Extended License allows for unlimited projects.
Note: You cannot resell the templates "as-is" or build a competing page builder/generator with our components.
Do I get future updates?
Yes. When you purchase a product, you get lifetime access to that version of the library. If we push updates or fixes to the current version, you will receive an email notification (via LemonSqueezy) to download the new files.
Are the images included?
No. The images shown in the demos are for demonstration purposes only (copyright of their respective owners). The download files include placeholder images. You are required to replace them with your own assets before publishing your project.
Technical Questions
What is your tech stack?
Our products are built on standard HTML5, CSS3, and Javascript. Most components use Tailwind CSS for styling. Depending on the complexity of the template (Intermediate/Premium), you might need Node.js installed to run build scripts (e.g., for Tailwind CLI).
Do I need coding knowledge?
Yes. A basic understanding of HTML and Tailwind CSS classes is required to customize the templates effectively. Our products are "Developer-First", meaning they are clean codebases ready for you to build upon.
How do I use the AI Prompts?
Our prompt packs are delivered as PDF or text files. They are engineered to work with major AI models like ChatGPT, Gemini, and Midjourney. You simply copy the text structure and adapt the variables to your needs.
Orders & Refunds
What is your refund policy?
We want you to be happy with your purchase. If the product has a technical issue that we cannot resolve, we offer a full refund within 14 days of purchase. Please contact us with your order ID and a description of the issue.
Note: Refunds are not granted for "change of mind" due to the digital nature of the assets.
Do you offer technical support?
We provide support for product defects and bugs. If you find an error in the code, please email us and we will fix it as soon as possible (usually within 3-7 business days).
However, we do not offer general support for installation, customization, or teaching how to code. We assume you have the necessary skills to use the files.